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  • Where does MoonWalkerz deliver to?
    MoonWalkerz is based out of Rochester, NY and we deliver within a 20-mile radius from the middle of the city.
  • MoonWalkerz doesn't deliver to my area. How can I order?
    We're in the process of creating a pick-up option at checkout, but if you're located outside of our current radius, please feel free to select a public location within our radius and let us know you'd like a pick-up in your order description! We will treat it like any other delivery & head to that location within the time window of your choosing.
  • Is there an order minimum?
    Yes, we currently have a $100 order minimum.
  • What is a 'suggested tip'?
    We try to shy away from the term "order price" and because of this you'll be seeing us refer to order prices as "suggested tip" on the site to drive home the fact that our items are gifts rather than purchasable items. This is done to comply with various state & area related regulations and to ensure customer safety and anonymity.
  • Do I actually have to tip my driver?
    Our drivers work very hard to provide the quickest & broadest service possible to the Rochester area and do the utmost to ensure every customer's order arrives even better than expected. Just like any other service or delivery, you don't have to tip, but we're sure our drivers would really appreciate it!
  • How do I pay?
    MoonWalkerz currently accepts cash-only. We do this to ensure customer safety & anonymity, and also to comply with various state and zone related regulations. We hope to one day be able to accept card or payment applications, but for now please have cash ready at the time of delivery. Thank you!
  • Do I need exact change?
    Whether our drivers carry change or not completely depends on the time of day, as we typically don't allow drivers to carry more than an hour's worth of delivery money on-hand for safety reasons. If you know you will need change for your order, please let us know in the order notes section when placing your order, or in our live chat box so your driver can be prepared before heading your way!
  • How do I earn rewards points?
    First of all, make sure you're logged in, and if you don't yet have an account, please note that you will need to sign up to be able to advance any further into the rewards program. Don't worry, it's free, simple, and very straightforward. And we won't blow you up with pesky emails. We promise! You will earn 500 points upon signing up and 5 points per every $1 spent. **IMPORTANT**: Any orders placed while not logged in will not get you any points, as the system won't know where to apply them, so please make sure you're logged in before you click order!
  • What can I get with rewards points?
    Rewards points offer you coupons for future orders. Currently, it breaks down like this: 1,000 Points = $20 off orders over $120 2,500 Points = $50 off orders over $150 5,000 Points = $100 off orders over $200 10,000 Points = $200 off orders over $300 15,000 Points = $300 off orders over $400 We don't currently have the ability to alter the $100 minimum per order, so we apologize for any inconvenience this may cause. In the future we're striving to be able to allow coupon use for any order amount!
  • Where does MoonWalkerz deliver to?
    MoonWalkerz is based out of Rochester, NY and we deliver within a 25-mile radius from the middle of the city. This includes areas such as Brockport, Farmington, Honeoye Falls, Hilton, Hamlin, Macedon & more.
  • Is there an order minimum?
    Yes. $100.
  • What is a 'suggested tip'?
    We try to shy away from the term "order price" and because of this you'll be seeing us refer to order prices as "suggested tip" on the site to drive home the fact that our items are gifts rather than purchasable items. This is done to comply with various state & area related regulations and to ensure customer safety and anonymity.
  • How do I pay?
    MoonWalkerz currently accepts cash-only. We do this to ensure customer safety & anonymity, and also to comply with various state and zone related regulations. We hope to one day be able to accept card or payment applications, but for now please have cash ready at the time of delivery. Thank you!
  • Is there an order minimum?
    Yes. $100.
  • Do I need exact change?
    Whether our drivers carry change or not completely depends on the time of day, as we typically don't allow drivers to carry more than an hour's worth of delivery money on-hand for safety reasons. If you know you will need change for your order, please let us know in the order notes section when placing your order, or in our live chat box so your driver can be prepared before heading your way!
  • Do I actually have to tip my driver?
    Our drivers work very hard to provide the quickest & broadest service possible to the Rochester area and do the utmost to ensure every customer's order arrives even better than expected. Just like any other service or delivery, you technically don't have to tip, but we're sure our drivers would really appreciate it!
  • How do I earn rewards points?
    First of all, make sure you're logged in, and if you don't yet have an account, please note that you will need to sign up to be able to advance any further into the rewards program. Don't worry, it's free, simple, and very straightforward. And we won't blow you up with pesky emails. We promise! You will earn 500 points upon signing up and 5 points per every $1 spent. **IMPORTANT**: Any orders placed while not logged in will not get you any points, as the system won't know where to apply them, so please make sure you're logged in before you click order!
  • What can I get with rewards points?
    Rewards points offer you coupons for future orders. Currently, it breaks down like this: 1,000 Points = $20 off orders over $120 2,500 Points = $50 off orders over $150 5,000 Points = $100 off orders over $200 10,000 Points = $200 off orders over $300 15,000 Points = $300 off orders over $400 We don't currently have the ability to alter the $100 minimum per order, so we apologize for any inconvenience this may cause. In the future we're striving to be able to allow coupon use for any order amount!
  • How do I earn rewards points?
    First of all, make sure you're logged in, and if you don't yet have an account, please note that you will need to sign up to be able to advance any further into the rewards program. Don't worry, it's free, simple, and very straightforward. And we won't blow you up with pesky emails. We promise! You will earn 500 points upon signing up and 5 points per every $1 spent. **IMPORTANT**: Any orders placed while not logged in will not get you any points, as the system won't know where to apply them, so please make sure you're logged in before you click order!
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